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Customer Service Advisor - Financial Solutions

Employer
Undisclosed Company
Location
Houghton Le Spring, Tyne and Wear
Salary
£16900 - £18879 per annum
Closing date
24 Oct 2018

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At npower, our customers are our most important stakeholders. We're looking for dedicated and professional customer services experts, who will ensure our customers are receiving the best level of service possible when dealing with us.

What to expect

Joining us as a Customer Service Advisor within our Financial Solutions team, you'll be helping customers to setup new payment plans over the phone, offering bespoke payment advice and account plans, and consulting with customers when it comes to their energy usage.

Using your exceptional customer service skills, you'll be taking calls from a wide variety of customers and sharing your expertise with them based on their situation and circumstances. Working closely to company guidelines, you'll provide accurate and relevant information about payment solutions for our products and services, working to our performance measures and ensuring that npower meet regulatory obligations.

About you

In this specialist role, you'll need be a customer service champion, using excellent problem solving skills and a passion for working together with customers to resolve issues. You'll be resilient and assertive, with a focus on adapting quickly to a range of situations and building rapport with people from all walks of life.

You'll need to bring good IT skills to your new role, as you'll be handling customer information and updating our databases on a daily basis and you'll be comfortable in a target-driven environment where you'll be reporting your progress to your manager regularly.

Benefits

You'll join us as a Customer Service Advisor on a competitive salary of £16,900 with progression to up to £18,879 after promotion, as well as an unsociable hours allowance of up to £119 per month. You'll also have access to additional on-target earnings of up to £100 per month. Successful applicants will work between the hours of 10:15am and 8pm and one Saturday in three. This additional shift is reimbursed with a day off in lieu during the week.

You'll receive 23 days of annual leave rising to 25 days after 2 years with the company, as well as full access to npower's excellent range of employee benefits, including many discounts and perks.

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